Enliven Home Health with three locations: Amesbury, Massachusetts, Rocky Hill, Connecticut and our highest-ranking Agency covering Columbus, Ohio.
What is Enliven Home Health?
Originally established in 2006, Enliven (formally called Synergy) Home Health grew from a small professional team of compassionate health care providers into a successful Medicare-certified home health care agency meeting the full-time needs of its clients and their families. Because the more you know, the more comfortable you’ll feel about securing in-home health care for you or your loved one, we have listed the following frequently-asked questions. We hope this information is helpful and will be glad to speak with you regarding your specific needs. All information is held in the strictest confidence.
What kind of services do you provide?
We provide skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Social Work and other patient-oriented services. A complete list of services is available by clicking the following link to our Service Page.
Where do you provide services?
Amesbury, MA location – We cover all counties.
Rocky Hill, CT location – Hartford, Middlesex, New Haven.
Central Columbus, OH location – our services are delivered in personal homes, independent living apartments and assisted living centers in the central Ohio area. The counties we serve include: Franklin, Delaware, Union, Madison, Pickaway, Fairfield, Licking, Knox, Morrow, Marion, Hardin, Logan, Champaign, Clark, Fayette, Ross, Hocking, Perry, Muskingum, Coshocton.
Are your caregivers insured and go through criminal background checks?
Yes. Enliven Home Health is insured, and our staff has cleared mandatory criminal history background checks. Employees are covered with general liability and workers compensation insurance.
Will I have a choice of who comes to my home?
Absolutely. We encourage your involvement in the decision-making and selection process, because your satisfaction is our top priority.
Is your agency Medicare certified?
Yes. We are Medicare certified.
Will my family member always receive care from the same caregiver?
A strong rapport between client and care giver is an important part of the healing process. Our goal is to establish a long-term relationship with your loved one. If multiple caregivers are required, we will maintain our goal of getting your approval first.
Can you change the type of service you provide whenever it’s necessary?
Yes. We understand your situation can change quickly, so we’re as flexible as possible with your loved one’s treatment plan. If care is initiated by nursing or physical therapy and it is later determined that occupational therapy or speech therapy would be beneficial to you or your loved one, we can provide that additional care. If hospice services become necessary, we have relationships with hospice providers that you can trust. We can help you bring in those services to make a smooth transition. Plus, you’re never bound to a long-term contract, so you can discontinue or change your relationship at your discretion.
Do I need a physician’s authorization for your services?
Yes. Medicare does require a physician to authorize and oversee your care at all times. Enliven will acquire the necessary authorizations needed to initiate and manage your care while working alongside your physician to ensure you receive the care you deserve.
What are the costs of your services?
Often, the entire cost of our services are covered by Medicare with no out-of-pocket expense to you. However, in some cases there may be co-insurance and co-payments required by your particular health insurance policy. Synergy will research and spell out all the particular insurance requirements in your situation and allow you to make a completely informed decision before you commit to beginning a relationship with us.
If you do not have insurance, Enliven will inform you up front of the cost per visit and the overall treatment plan based on an initial evaluation that will clarify any questions you have as to the total cost. We promise to work with you to your satisfaction.
Do I pay the caregiver directly?
No. You (or an authorized representative) are only invoiced after the completion of services. You never need to pay caregivers directly, and you’ll never be asked to pay an additional fee to any employee. You may receive an Explanation of Benefits or EOB from Medicare. This is not a bill and only informs you of the activity on your case. Do not send money to Medicare based on an EOB.
How is the privacy of my personal information maintained?
We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal services agreement. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client’s or legally authorized representative’s formal consent.
In addition, your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.
What’s the next step?
Give us a call or send us an email. We’ll arrange a time to visit you, your family and/or any other authorized representative to fully discuss your particular situation and how we might help develop a customized care plan. We are committed to clinical excellence and continually raise the bar in home health care by setting new industry standards for quality care.